Kurmavatar
January 17, 2020, 2:49am
4
@RichardBarrett It looks like you are running into a known issue which is currently being tracked on GitHub tracker and below is the link for the same:
opened 09:55AM - 17 Jun 19 UTC
closed 04:15PM - 19 Jan 22 UTC
bug
platform/windows
product/desktop-foundation
version/7
component/bootstrap
**Postman 7.2.0 x64 gets stuck on Win10 machine in "Preparing your workspaces...… " step**
**To Reproduce**
1. Install Postman 7.2.0 for Windows x64 from Postman website on Windows 10 RS4 machine (possibly RS4 version is not critical, but I can't test on other Win10 versions like RS5 or 19H1).
2. Launch Postman from Windows start menu (in case in doesn't auto-launch)
3. Choose either to skip authentication or authenticate with your user account (I was trying with Google auth)
**Observed behavior**
Postman gets stuck indefinitely with a splash screen saying "Preparing your workspaces..."
**Expected behavior**
Postman should open its default view, with collections, requests etc.
**Screenshots**
**App information**
- App Type: Native App
- Postman Version: 7.2.0
- OS: Windows 10 RedStone4 (ver. 1803)
**Additional context**
I encountered this issue when Postman (desktop app) automatically update on my Win10 RS4 machine to version 7.2.0. I tried downloading an older 7.x version (e.g. 7.0.7) but when I launched it Postman auto-updated to 7.2.0 again so the issue continued happening. I tried to kill Postman processes, delete/rename all Postman related folders on my file system (%AppData% and %LocalAppData%) and re-run installation of Postman 7.2.0 but the issue was still there. Logs inspection didn't give me much info either. Also, I tried both to run Postman as non-authenticated user and as an authenticated user (using Google auth) but in both cases issue is there. My colleagues see the same issue on their machines. However, on my other Win10 machine, I still have Postman 7.1.1 and somehow I can still dismiss 7.2.0 upgrade offer, so Postman works fine on it.
Can you try installing the previous version of the application v6, that appears to be working in this case for other users who have reported the same? Hope this helps!
Link to download v6: https://learning.getpostman.com/docs/postman-pro/managing-pro/migrating-to-v7/#download-latest-postman-v6-app
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