I lost all my collections and workspace´s after the postman version´s upgrade while I´m logged

Help Hub
1

Hello Postman team,

I recently logged back into my Postman account using my usual email (registered with my Hotmail address). I had always used the app while logged into my account, and all my requests and collections were previously available and synchronized.

However, after updating to the latest version of Postman and logging in, I noticed that all my collections and requests are missing. Both my workspace and trash are completely empty, even though I had extensive data saved there between 2021 and 2023.

I have not deleted anything manually, and I suspect that the issue may be related to the update process or some synchronization problem.

I kindly ask for your assistance in:

  • Verifying if there is any recoverable data in your cloud/server for my account.
  • Restoring any collections that may have been lost during the update or login process.

This data is extremely important to me and contains work from multiple years. I would deeply appreciate your help in recovering it.

Thank you in advance.

2

Hah! Join the club! I wouldn’t hold out any hope. When Postman loses/deletes something its gone for good.

3

Hey @carolinaportillo :waving_hand:t2:

Are you part of another team or have a personal account as well as a team account?

If you select your avatar in the top right do you see any other team or personal options?

For account based issues, it’s always best to get through [email protected] as they have more details about your specific account.

Members of the community don’t have any of that information.