Postman Win10, Not starting

mjwsfg · April 3, 2023, 4:38pm

I am having problems with the latest version of Postman on Windows 10. Specifically 10.12.x.x (latest version downloaded from Postman site on 3 April, 2023. This has a couple of different factors which I will explain below.

If I start at Postman 9.31.0, I can install, startup, sign-into my Postman free account and run normally.
If I then allow Postman to update to latest version, this installs, OK initially.
2.a Usually first start-up after update, the UI never comes up, looking in task manager it has started 4 Postman.exe processes though. Usually if I kill those, then restart again, it starts up and shows me as logged in.
2.b After a couple of days, using it off and on, when I try to start, when the UI comes up, it shows me as logged out. When I login it gives me the browser (chrome or edge) login, which I do successfully, then when switching control back to desktop app, it goes away, UI doesn’t come up, again 4 Postman.exe processes running in background.
2.c Sometimes if I start the old or the new version directly from the version folder user %userprofile%\AppData\Local\Postman[version-folder] it will come up and be logged in OK, especially with older version.
2.d Other times new version will not start or if it does won’t show me as logged in.

3 If I install the lasted version after uninstalling and cleaning the AppData Local & Roaming folders completely. Upon startup, the UI never comes up, 4 background processes are running. Nothing I do startup wise like the above makes a difference.

So in the end, my only current workaround is to remain on the old 9.x version.

Any thoughts or suggestions?

w4dd325 · April 4, 2023, 8:22am

Hi @mjwsfg

Is this a personal or work computer?
Our work laptops have had security policy/proxy issues that have stopped some apps from working properly.
However, if this is a personal computer I suspect its a different issue.

mjwsfg · April 4, 2023, 1:19pm

Work computer. I suspect something specific to our environment, but none of the normal tools are throwing messages indicating anything is getting blocked. I can replicate it on a couple of machines.

Additional notes: I confirmed that Postman 10.8.0 and 10.12.0 both get the issue, along with current Postman Canary version 10.12.11

mjwsfg · May 30, 2023, 7:31pm

Still fighting this issue, which still occurs on latest version, 10.14.2. Below is the main.log (randomized). In this instance, I started with a clean install (folders out of %userprofile%\Local and %userprofile%\Roaming were deleted). Installs OK, starts up, no workspace, login directs you to browser, auth is OK there, redirects back to Postman, which restarts, but still not logged in.

[4832][1685474154271][main][info][“Booting Postman 10.14.2, win32-10.0.19045 on x64”]
[4832][1685474154274][main][info][“EventBus~initialize - Success”]
[4832][1685474154276][main][info][“Proxy configuration has not been setup”]
[4832][1685474154277][main][info][“CloudProxyManager~init - Success”]
[4832][1685474154350][main][info][“performShellDataMigration: Migration has already been done. Bailing out”]
[4832][1685474154351][main][info][“UpdateHandler~init - Success”]
[4832][1685474154355][main][info][“LeaderSelection: Initialized successfully”]
[4832][1685474154357][main][info][“VersionDependencyService: Initialized successfully”]
[4832][1685474155481][main][info][“GPU detected VID 32902 DID 39745 ACTIVE false”]
[4832][1685474155482][main][info][“GPU detected VID 5140 DID 140 ACTIVE false”]
[4832][1685474156585][main][info][“shellController~init: Success”]
[4832][1685474156673][main][info][“shellMeta~init: Success”]
[4832][1685474156674][main][info][“partitionMigrationService: State of V7 partition:”]
[4832][1685474156675][main][info][“partitionMigrationService: V7 partitions”,]
[4832][1685474156675][main][info][“partitionMigrationService~rectifyNamespaceOfScratchPadPartition: There is no partition with scratchpad namespace”]
[4832][1685474156676][main][info][“partitionMigrationService~rectifyNamespaceOfScratchPadPartition: There is no transit partition which could have been used for scratchpad”]
[4832][1685474156676][main][info][“partitionMigrationService~init: Success”]
[4832][1685474156752][main][info][“partitionMigrationService~runV8PartitionsIntegrity: Two way migration~ removing the following partitions from v8”,]
[4832][1685474156841][main][info]["userPartitionService~_rectifyTheActivePartitionOfApplication: Setting the active partition to ",null]
[4832][1685474156987][main][info][“userPartitionService~init: Success”]
[4832][1685474157040][main][info][“userPartitionService: State of v8 partition system:”]
[4832][1685474157077][main][info][“shell~init~getPartitionToLoad: loading scratchpad partition”]
[4832][1685474157129][main][info][“userPartitionService: List of partitions:”,[{“partitionId”:“XXXX-XX-XX-XX-XXXX”,“namespace”:“users”,“userId”:0,“teamId”:0,“lastUpdated”:“2023-05-30T19:12:57.815Z”},{“partitionId”:“ZZZZ-XX-XX-XX-ZZZZ”,“namespace”:“scratchPad”,“userId”:0,“teamId”:0,“isDirty”:false}]]
[4832][1685474157129][main][info][“userPartitionService: users global meta:”,{}]
[4832][1685474161871][main][info][“RuntimeIPCAgent~started: Success”]
[4832][1685474162177][main][info][“UpdateHandler~app-update-events - Received event”,{“name”:“checkForElectronVersionUpdated”,“namespace”:“appUpdate”}]
[4832][1685474162198][main][info][“windowManager: First requester booted successfully.”]
[4832][1685474162199][main][info][“windowManager~restoreWindows: Restoring requester windows”]
[4832][1685474162199][main][info][“Main~AppEvents - Received booted event for process requester.Version undefined UI Version: undefined Desktop Platform Version: 10.14.2”]
[4832][1685474165604][main][info][“VersionDependencyService: Resetting UI version as user logged out/switched account”]
[4832][1685474165604][main][info][“Main - model-events~user - (users, add) received”]
[4832][1685474166584][main][info][“ProtocolHandler~init - Success with status: true]”]
[4832][1685474182231][main][info][“userPartitionService: State of v8 partition system:”]
[4832][1685474182271][main][info][“shell~init~getPartitionToLoad: loading scratchpad partition”]
[4832][1685474182325][main][info][“userPartitionService: List of partitions:”,[{“partitionId”:“XXXX-XX-XX-XX-XXXX”,“namespace”:“users”,“userId”:0,“teamId”:0,“lastUpdated”:“2023-05-30T19:12:57.815Z”},{“partitionId”:“ZZZZ-XX-XX-XX-ZZZZ”,“namespace”:“scratchPad”,“userId”:0,“teamId”:0,“isDirty”:false}]]
[4832][1685474182326][main][info][“userPartitionService: users global meta:”,{}]
[4832][1685474183368][main][warn][“WindowManager~newRequesterWindow - Bailing requester window creation as first requester is not booted.”]
[4832][1685474183368][main][info][“ProtocolHandler~handleOpenUrl: postman://auth/callback?code=alkfjalkdsfjalskdfjlksdfj”]
[4832][1685474183368][main][info][“AuthHandler~handleAuthUrl: Received auth url - postman://auth/callback?code=alkfjalkdsfjalskdfjlksdfj”]
[4832][1685474183369][main][info][“AuthHandler~handleAuthorizationRedirectUrl: Received authorization redirect url - postman://auth/callback?code=alkfjalkdsfjalskdfjlksdfj”]
[4832][1685474183875][main][info][“Shell~init~loginUser: associating the user “,“6633021”,” with transit partition”]
[4832][1685474188998][main][info][“UpdateHandler~app-update-events - Received event”,{“name”:“checkForElectronVersionUpdated”,“namespace”:“appUpdate”}]
[4832][1685474189014][main][info][“windowManager: First requester booted successfully.”]
[4832][1685474189014][main][info][“windowManager~restoreWindows: Restoring requester windows”]
[4832][1685474189014][main][info][“Main~AppEvents - Received booted event for process requester.Version undefined UI Version: undefined Desktop Platform Version: 10.14.2”]
[4832][1685474223243][main][info][“VersionDependencyService: Resetting UI version as user logged out/switched account”]
[4832][1685474223243][main][info][“Main - model-events~user - (users, add) received”]
[4832][1685474224123][main][info][“ProtocolHandler~init - Success with status: true]”]
[4832][1685474232839][main][info][“userPartitionService: State of v8 partition system:”]
[4832][1685474232880][main][info][“shell~init~getPartitionToLoad: loading scratchpad partition”]
[4832][1685474232945][main][info][“userPartitionService: List of partitions:”,[{“partitionId”:“XXXX-XX-XX-XX-XXXX”,“namespace”:“users”,“userId”:0,“teamId”:0,“lastUpdated”:“2023-05-30T19:12:57.815Z”},{“partitionId”:“ZZZZ-XX-XX-XX-ZZZZ”,“namespace”:“scratchPad”,“userId”:0,“teamId”:0,“isDirty”:false}]]
[4832][1685474232946][main][info][“userPartitionService: users global meta:”,{}]
[4832][1685474233992][main][warn][“WindowManager~newRequesterWindow - Bailing requester window creation as first requester is not booted.”]
[4832][1685474233993][main][info][“ProtocolHandler~handleOpenUrl: postman://auth/callback?code=zlkasdlkfjioruoirldfkj”]
[4832][1685474233993][main][info][“AuthHandler~handleAuthUrl: Received auth url - postman://auth/callback?code=zlkasdlkfjioruoirldfkj”]
[4832][1685474233993][main][info][“AuthHandler~handleAuthorizationRedirectUrl: Received authorization redirect url - postman://auth/callback?code=zlkasdlkfjioruoirldfkj”]
[4832][1685474234934][main][info][“Shell~init~loginUser: associating the user “,“1234567”,” with transit partition”]
[4832][1685474240007][main][info][“UpdateHandler~app-update-events - Received event”,{“name”:“checkForElectronVersionUpdated”,“namespace”:“appUpdate”}]
[4832][1685474240030][main][info][“windowManager: First requester booted successfully.”]
[4832][1685474240030][main][info][“windowManager~restoreWindows: Restoring requester windows”]
[4832][1685474240031][main][info][“Main~AppEvents - Received booted event for process requester.Version undefined UI Version: undefined Desktop Platform Version: 10.14.2”]
[4832][1685474278770][main][info][“VersionDependencyService: Resetting UI version as user logged out/switched account”]
[4832][1685474278771][main][info][“Main - model-events~user - (users, add) received”]
[4832][1685474279936][main][info][“ProtocolHandler~init - Success with status: true]”]
[4832][1685474290050][main][info][“userPartitionService: State of v8 partition system:”]
[4832][1685474290099][main][info][“shell~init~getPartitionToLoad: loading scratchpad partition”]
[4832][1685474290241][main][warn][“WindowManager~newRequesterWindow - Bailing requester window creation as first requester is not booted.”]
[4832][1685474290241][main][info][“ProtocolHandler~handleOpenUrl: postman://auth/callback?code=yierutoituogjoiurt”]
[4832][1685474290243][main][info][“AuthHandler~handleAuthUrl: Received auth url - postman://auth/callback?code=yierutoituogjoiurt”]
[4832][1685474290243][main][info][“AuthHandler~handleAuthorizationRedirectUrl: Received authorization redirect url - postman://auth/callback?code=yierutoituogjoiurt”]
[4832][1685474290843][main][info][“Shell~init~loginUser: associating the user “,“1234567”,” with transit partition”]
[4832][1685474291180][main][info][“userPartitionService: List of partitions:”,[{“partitionId”:“XXXX-XX-XX-XX-XXXX”,“namespace”:“users”,“userId”:0,“teamId”:0,“lastUpdated”:“2023-05-30T19:12:57.815Z”},{“partitionId”:“ZZZZ-XX-XX-XX-ZZZZ”,“namespace”:“scratchPad”,“userId”:0,“teamId”:0,“isDirty”:false}]]
[4832][1685474291181][main][info][“userPartitionService: users global meta:”,{}]
[4832][1685474296076][main][info][“UpdateHandler~app-update-events - Received event”,{“name”:“checkForElectronVersionUpdated”,“namespace”:“appUpdate”}]
[4832][1685474296098][main][info][“windowManager: First requester booted successfully.”]
[4832][1685474296099][main][info][“windowManager~restoreWindows: Restoring requester windows”]
[4832][1685474296099][main][info][“Main~AppEvents - Received booted event for process requester.Version undefined UI Version: undefined Desktop Platform Version: 10.14.2”]
[4832][1685474725550][main][info][“WindowManager~closeHandler - Closed Window (id: 7 )”]
[4832][1685474725579][main][info][“Quitting app”]