8/8 - Followed instruction to cancel my subscription, I was not able to remove the method of payment.
8/17 - Recieved a notice that the renewal was charged ~$720.
8/17 - Sent a support ticket stating, I entered the portal and turned off the automatic payment with plans to cancel my postman subscription. I see that an automatic payment went through. My team not longer uses this tool and I would like a full refund.
8/17 - Response to my request for help …
Thanks for writing in.
In order to assist you better and for security verification purposes, please provide ONE of the below details:
· Previous Postman Invoice number
· Previous Payment Receipt number
· Your current Postman Team URL ( from this page - https://go.postman.co/team)
Once the necessary information is provided we may be able to assist further.
Thank you and we look forward to your response.
Regards,
Yeshwanth R
8/17 - sent the requested info along with additional detail
I went through the cancel subscription process again today and I received this error, this confirmed that Postman did receive my cancelation request on 8/8 but it was not acted upon.
8/23 - Hi Yeshwanth,
Any update on this? I have heard nothing beyond your initial response.
What is the typically SLA on these types or request? I imagine Postman is in no hurry since it is not their $800 that is being held up erroneously.
I would like a full refund and I am disappointed in the lack of urgency around my request. My teams no longer have a need for your product, though in the future I can see myself in need of it. This will certainly impact my decision as a returning customer.
Please respond.
Mark
Current - Still no reply from Yeshwanth or Postman. They are holding my !~$720. My next move it talk to my bank and file a dispute for the charge and get my money this way.
Why is postman not responding to me? I wanted to put this out there for any current subscriber as a warning to what might happen.