Hi. I’m new to Postman, and just trying to get it up and running. I’ve created an account and installed the software (64-bit version) on a Windows Server 2012 R2 VM.
I can get as far as entering my user ID and password, but then it hangs on the splash screen, where it says “Preparing your workspaces. This might take a few minutes.” (I went as far as leaving it there overnight, so I know it’s not just that I’m not giving it enough time.)
In searching this forum and Github, I found this issue which seemed like it migh be relevant. I’ve tried a few things from that issue and from other places, but I still can’t get it to work.
replacing child permissions in the appdata/roaming/postman folder.
Here are the current messages I get if I launch Postman from the command prompt:
Disabling GPU
(node:9704) [DEP0061] DeprecationWarning: fs.SyncWriteStream is deprecated.
Main~createDefaultWorkingDir - Default working dir creation already attempted
1563476008226 main info "Booting Postman 7.2.2, win32-6.3.9600 on x64"
1563476008226 main info "EventBus~initialize - Success"
1563476008226 main info "UpdateHandler~init - Success"
1563476008226 main info "RuntimeExecutionService~initialized: Success"
1563476008226 main info "ProtocolHandler~init - Success with status: true]"
1563476008351 main info "PluginHost~bootHost: Booted - 1"
1563476008509 main info "Bootstrap-models~bootstrap - Success"
1563476010440 main info "PluginHost~bootHost: Booted - 2"
I’m not sure what else to try. If anyone has any hints, please let me know. Thanks!
Can you try clearing the local cache here which might fix the issue?
To remove your local data, delete the Postman folder at the following locations
Open File Explorer and paste in the Path field C:\Users\<user>\AppData\Roaming\Postman ​ and
​ C:\Users\<user>\AppData\Local\Postman
If you have multiple versions of the app installed, please make sure to remove them before reinstalling the app. If the issue persists, please collect the logs as per this article here and send them to help@getpostman.com.
Hello, I have the same issue with version 8.10.0. I have uninstalled the app, deleted those folders and re-installed it again, didn’t help. Any other suggestions?
Also, I cannot collect the logs because the article asks to have the application open in the first step, but it can’t even start in my case, showing me a blank splash screen.
Everyone at my company has the same issue - postman works fine in a portapps version (can’t tell which version it actually is, because the update dialogue is super-unclear about that - there’s a bunch of release notes, but it doesn’t say whether it’s for the update version or the installed version).
Same here on Windows 10 Pro with all updates and Postman 8.10.0: it was hanging at the square splash screen which was blank. I was able to get Postman to work by installing an earlier version then upgrading. However, the splash screen is still blank and there are errors in the logs. I will post some later, but one is Postman can’t find openssl. So maybe the new version may not install all required software correctly? But earlier versions did? Not sure.
You can get to the logs just by browsing to the folder C:\Users<user>\AppData\Roaming\Postman\logs.
PS - Clearing local cache as per the suggestion above did not help.
Same thing here. Uninstalled Postman, deleted the two AppData directories, but Postman doesn’t start.
The square background of the splash screen shows, but the animation doesn’t, and the app eventually doesn’t get started.
I’m remote desktopping into a WIndows 7 machine where Postman is installed.
