How to Best Ask Questions on Community to Get the Answers You Need

Hello! Welcome to the Postman Community forum. We want you to get the most out of the forum as possible; your questions help others learn too. Here are best practices and forum etiquette to assist getting the answers you need. :rocket:

Update: Using public workspaces to share your problem makes getting support even more easily. Here’s how.

  • Search First: Thanks to the great Postman community, there are many answers for common questions already accessible. Try searching for keywords related to your inquiry; even if your exact question hasn’t been asked, similar posts may give clues to get you on the right track.

Here’s an example to get started:

  • Use a descriptive title: Keep it specific; briefly summarize your problem and your ask. If you’re having trouble summarizing, consider adding the title last.

  • Choose the best category:

    1. “Help” is the most frequented category, but it’s not the only place to try.

    2. “Just Getting Started” is the perfect place for judgment-free questions while you learn Postman.

    3. If you’re looking for help with a specific inquiry, Help and Just Getting Started is where you should go. The other channels, such as “from the experts” and “RFCs” aren’t support channels, so your question may not be seen by other users looking to help out.

    4. If you’re proud of what you’re working on and want to share it with us, “Community Showcase” is the category for you.

    5. Have a high level question about Postman as a whole? Try the “General Discussion” category.

  • Tag your topic: Using relevant tags to your topic helps people to search for answers to similar questions

  • Introduce the question: Explain what problem you’re trying to solve, how you encountered it, and the steps you’ve taken to solve the issue thus far. The clearer your question, the more likely you’ll receive help. Give an overview of the problem before adding screenshots or code.

  • Add screenshots and specific details: Adding screenshots and examples goes a long way for others to understand your problem. Code, collections, data dumps, console errors, screenshots or gifs may be useful to add.

  • Don’t forget to format your code blocks! It makes it much easier to read. But please don’t include any sensitive information in either the code or your screenshots. To format your code blocks, use three backticks on the line before and the line after.

✓ Do share: The Postman App, Chrome, and Operating System version you’re using

✓ Don’t share: Sensitive information like auth tokens and passwords

To add a screenshot:

You can add a screenshot to your post once you have input your title and chosen a category. Click the upload button in the editor console and select an image from your local files. You can also drag and drop a file from your local machine. Or, If you add a URL with a .jpg extension, it will render the image.

  • Share how you encountered the problem: Let us know how you reached the problem to begin with. What’s the context?

  • List your previously attempted solutions: Explain what you’ve already tried so we don’t suggest those options too. Knowing what you’ve tried already will provide additional information for troubleshooting.

  • Proof-read: Check your post for grammar and spelling errors both before you post and after posting your question. Don’t be afraid to post if you’re not comfortable with English, though. Consider having a friend or peer review your post to help.

  • Check in: Keep your eye out for the response to your question. When someone responds with help, keep the conversation going! A dialogue about the issue may help other users experiencing the same problem.

  • Mark the solutions: If you find a solution, post a follow-up so that others can learn too. Mark the question as solved by checking the solution option.

Happy posting!

Chaining request
Unauthorized. I can't get data
How can I set token as variable soo that all the APIs in my collection can use it
How to pass current date as a value in GET request
Update tags on multiple image files hosted in Box
How to create my own API without revealing who the API creator is?
Use entire result of API call as input to another API
I am doing Data Driven Testing with Postman. In this testing I am converting JSON file(Array of Object) into CSV file using REST POST method. Here I am facing an issue of converting JSON array into CSV. Please referred the screen shot
Testing Properties and Arrays correctly in GET
About the General Discussion category
In postman while uploading a file possible to get the file properties and pass as parameter
I have written test now i want if i get 200 in API response then other assertion should get skip. How can i skip?
Data Driven testing
Can I reuse a JavaScript variable across requests?
How to define max response time - for test
What all are the validations can be added for the below response to get the succesfull test validation for "name"
How to check if the API response is the same as that of the database
Socket closed error
Postman DELETE requests behaving like GET requests
Using Public Workspaces to Get Help with Postman
Need help saving GET request response in XML format (or converting to JSON) and then doing a POST request after
Configuration of H2 database with postman
Passing whole response of first request to second request body
Newman: not found on Linux Container (Docker) on Jenkins
How do I add values from a match I just added
Bash wrapper command for npm in jenkins throws error
While passing chinese character in URI for GET method, i am getting "request not allowed"
How to Assert values while doing POST or PUT .They dont have any values in response body other than "SUCCESS"
Why we can’t See a generated Request in Postman , after click on send button?
Serialization error when attempting post
Cloudfare bypass
How to deal with reading array of strings from csv , when the key needs array of input values
Leveraging CURL
How to do end-end testing for a feature i.e Web Application to postman
Reporting differences between 2 responses
Get Operation not working
How to set Authentication for all the APIs in my collection
Response shows error code 1: user not logged in
Error: connect ECONNREFUSED

Somebody had to write this. :clap:


I think “mark the solutions” is the biggest tip I’ve learned while compiling this post (and using other forums :nerd_face:). Do you have any additional suggestions @vdespa? :trophy:

1 Like

I do… :joy:

Please put all code snippets in a code block :pray:t2: - It makes it about a million times easier to read :grin:

Just bookend it with 3 backticks on the line before and the line after…job done. :stuck_out_tongue_winking_eye:


To be honest, I wanted to write a blog post titled “Why nobody is answering your questions” (or something like that).

The question is how to make this blog post of yours a mandatory read.


“help us to help you” :grin:


I made those instructions more prominent for you Danny :yum:

@vdespa if you are so inclined, I am sure that blog post would help too! I’m still working out ways on how to share this more widely too. It will help everyone!

1 Like

@browngirl Please create a new topic and follow the instructions mentioned above so we can help you the best we can. :slightly_smiling_face:


@security-geologist-8 Please create a new topic and follow the instructions mentioned above so we can help you the best we can. :smiley:


Hey folks,

I’ve updated this post to include the recommendation for using public workspaces. I also linked the Using Public Workspaces to Get Help with Postman. If you’re new to the forum and are reading this, you can also find that post by clicking the hand icon in the top nav.



Super helpful and clear post, @hannah.neil ! Helping others to help them get help is pretty meta… :grinning: