HELP Required with Postman Version 7.30.1 for Windows 64bit

I have installed latest version of Postman on my work laptop and since its installed on it. I am facing issue with Postman.

Whenever I open it and try to send any API request, As soon as I click on start Postman get hanged for 2-3 seconds and then get closed.

Its happening all the time and I am not able to rectify the issue from my end. All proxy setting are setup correctly because other applications are working find.

Today I looked into the logs and found error mention below, Request you to please look into this issue and provide some solution.

Postman Version : 7.30.1 for Windows 64Bit.

658446][main][info][“Main~AppEvents - Received booted event for process requester”]

[9892][1597897693214][main][info][“Booting Postman 7.30.1, win32-10.0.18363 on x64”]

[9892][1597897693215][main][info][“EventBus~initialize - Success”]

[9892][1597897693217][main][warn]["CloudProxyManager~init: Error while reading proxy configuration from user data - ",{“errno”:-4058,“code”:“ENOENT”,“syscall”:“open”,“path”:“C:\Users\arpita.bakshi\AppData\Roaming\Postman\Postman_Config\proxy”,“name”:“Error”,“message”:“ENOENT: no such file or directory, open ‘C:\Users\arpita.bakshi\AppData\Roaming\Postman\Postman_Config\proxy’”,“stack”:“Error: ENOENT: no such file or directory, open ‘C:\Users\arpita.bakshi\AppData\Roaming\Postman\Postman_Config\proxy’”}]

[9892][1597897693217][main][info][“CloudProxyManager~init - Success”]

[9892][1597897693218][main][info][“UpdateHandler~init - Success”]

[9892][1597897693442][main][info][“RuntimeIPCAgent~started: Success”]

[9892][1597897693613][main][info][“Bootstrap-models~bootstrap - Success”]

[9892][1597897693769][main][info][“window-manager~newSharedWindow: Shell loaded”]

[9892][1597897696172][main][info][“Main~AppEvents - Received booted event for process shared”]

[9892][1597897698233][main][info][“UpdateHandler~app-update-events - Received event”,{“name”:“checkForElectronVersionUpdated”,“namespace”:“appUpdate”}]

[9892][1597897698249][main][info][“Main~AppEvents - Received booted event for process requester”]

[4368][1597897935586][main][info][“Booting Postman 7.30.1, win32-10.0.18363 on x64”]

[4368][1597897935588][main][info][“EventBus~initialize - Success”]

[4368][1597897935590][main][warn]["CloudProxyManager~init: Error while reading proxy configuration from user data - ",{“errno”:-4058,“code”:“ENOENT”,“syscall”:“open”,“path”:“C:\Users\arpita.bakshi\AppData\Roaming\Postman\Postman_Config\proxy”,“name”:“Error”,“message”:“ENOENT: no such file or directory, open ‘C:\Users\arpita.bakshi\AppData\Roaming\Postman\Postman_Config\proxy’”,“stack”:“Error: ENOENT: no such file or directory, open ‘C:\Users\arpita.bakshi\AppData\Roaming\Postman\Postman_Config\proxy’”}]

[4368][1597897935590][main][info][“CloudProxyManager~init - Success”]

[4368][1597897935591][main][info][“UpdateHandler~init - Success”]

[4368][1597897935805][main][info][“RuntimeIPCAgent~started: Success”]

[4368][1597897935972][main][info][“Bootstrap-models~bootstrap - Success”]

[4368][1597897936132][main][info][“window-manager~newSharedWindow: Shell loaded”]

[4368][1597897938212][main][info][“Main~AppEvents - Received booted event for process shared”]

[4368][1597897940027][main][info][“UpdateHandler~app-update-events - Received event”,{“name”:“checkForElectronVersionUpdated”,“namespace”:“appUpdate”}]

[4368][1597897940042][main][info][“Main~AppEvents - Received booted event for process requester”]

Hi @bakshia499

Welcome to the community :wave:

Clearing local files of your Postman installation generally resolves this issue. Could you please try to follow the steps mentioned in this article below and let us know if that helps?

Thank you @subramanya.raj for your feedback.

I already tried with these steps and cleared the data from
Windows

Open File Explorer and paste in the Path field

C:\Users\<user>\AppData\Local\Postman and
C:\Users\<user>\AppData\Roaming\Postman

and delete the files in both locations.

After that PostMan started working properly just for few hours… after that it again started to hang.
So its not getting resolved permanently.

Thank you for your response.

1 Like

@bakshia499 Thank you for updating me on this. If I understand this correctly, the app crashes itself after a while, and clearing local cache resolves this.

May I know if you are particularly facing this issue in the latest release - v.7.30.1 and not in earlier versions? If yes, it would be helpful for our team to go through the app logs to identify the cause of the issue. Could you please forward those to Postman Support Contact or help@getpostman.com?

This article below should help in grabbing those logs for us: