When I attempt to sign into the desktop app, the " Your team only supports Postman v9" error pops up. I am not part of any team. I also tried creating a team from scratch and the issue persists. Is there a setting somewhere that configures the supported Postman version?

I can confirm that this issue is happening ONLY to newly created accounts. If you had your account from a long time (1+ years) then you are able to download, run and login into the latest Postman version - v10. If you’ve just created your account (today for example) then you are able to use only t…

I can confirm this as well. I actually updated postman, and then created a new account and team, and I get this message when signing in to that new account and team. I sign out and switch to my old account/team and it works fine.

I have an account for more than an year and also no option to upgrade to v10. It’s a personal account, no team used.

Same error for me, got it both without being signed in to a workspace and after I signed in :frowning:

Thanks for raising this! I can reproduce the same using a new account and have raised an incident. As a workaround while we resolve this, can you use Postman for Web? can you use the Download Postman | Get Started for Free downloads page to get the latest v9 version if you prefer to use the deskt…

Our team put in a fix so that non-team users should not be seeing that “team only supports version 9” page anymore! Please advise if this is still an issue at the same time

This is happening for me between v10 and v11. Same bug?

Same bug for me. I can’t find any news on the Postman site about v11. Was it accidentally released early? Well, anyone using native Windows update automation has it now. Nothing in release notes, no blogs… This might have been a misfire, would think they’d want to drop their new version at POST/CON…

Same issue here with v10 and v11, I even tried left my team, not working.

Hey @ediwang1202 :wave: Just to get a better understanding of your workflow, can I ask where you’re getting v11 from please? Can you share the location or update path you may have take, also any screenshots of what you are seeing. The logs from your Postman instance would also be very useful if y…

The "team only supports version vX" message is displayed

Help Hub

danny-dainton (Danny Dainton) April 9, 2024, 2:38pm 17

Extracted this from a different thread after the user had a similar issue, they used the following command to fix it.

Topic		Replies	Views
How to get v10 as my team only supports Postman v10? Help Hub installation	1	573	June 17, 2024
Cannot access Team API after upgrade/Failed to open/Forced downgrade/Fail to open Help Hub update-issue , team-workspace-401	3	719	October 17, 2022
Postman auto-updated into a version not available to my OS (macOS 10.15.7 Catalina) today Help Hub mac	18	1096	September 16, 2025
Version mismatch detected error on launch Help Hub	1	4201	October 30, 2019
Postman Win10, Not starting Help Hub	3	1712	May 30, 2023

The "team only supports version vX" message is displayed

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