Postman app is getting stuck on loading screen

Ask the Experts and Postman Tips
1

Hi Team,

I am encountering an issue with my Postman application—it gets stuck on the loading screen and does not proceed further. Please refer to the attached screenshot for reference.

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I am currently using Windows 11 Enterprise Edition.

When I attempt to launch the Postman app, it continuously loads without opening properly. I have already uninstalled the previous version, deleted all local Postman folders, and followed all the recommended troubleshooting steps mentioned here(https://support.postman.com/hc/en-us/articles/360026088854-Postman-is-stuck-on-the-load-screen). I also reinstalled the Postman application, but the issue persists.

Interestingly, Postman Web is working without any problems.

I would appreciate your assistance in resolving this issue.

**Thank you in advance. **

2

Hey @rajarshimukherjee831 :waving_hand:

Welcome to the Postman Community! :postman:

Are you are using a firewall/VPN/proxy on your network which may be causing this? Do you use anything like ZScaler?

If you could test on another connection (e.g. your phone’s hotspot) this would be helpful for us as a troubleshooting step. :folded_hands:

3

Hey @danny-dainton

I have tried with another connection (using phone’s hotspot), but unfortunately the outcome is the same.

Regarding firewall/VPN/Proxy.
I am using company firewall. But no VPN/Proxy. No, we are not using ZScaler.
My postman app was initially running with the same settings.

4

Would it be possible to extract your logs from the app and send them over to [email protected] ?

https://support.postman.com/hc/en-us/articles/360025298633-How-to-get-logs-from-the-Postman-Desktop-app

It will give us a better idea of what might be happening for you here. :folded_hands:

5

I am facing the same issue

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6

Hey @you160604,

Welcome to the Postman Community! :postman:

Could you also extract the logs and send those over to us on [email protected], please?

7

Hi Danny,

I have sent the logs to [email protected] for this Path %AppData%\Postman\logs as I couldn’t find any logs in this path %APPDATA%\Postman\Crashpad\reports as suggested in this link https://support.postman.com/hc/en-us/articles/360025298633-How-to-get-logs-from-the-Postman-Desktop-app.

Let me know if you need further details.

1 Like
8

@danny-dainton could you please help with a solution here, my team is totally blocked due to this issue, we tried to do complete profile reset for a other team member and that also dint help.. Is this some issue with any specific version of postman? could u please guide to fix this on priority?

9

@asha-bora,

Could you extract logs and send an email to [email protected], please? This will help us figure out what is causing the issue you’re facing.

You can refer to https://support.postman.com/hc/en-us/articles/360025298633-How-to-get-logs-from-the-Postman-Desktop-app

10

hi @bhargavkaranam96 RAjarshi is my team member, he has already shared the logs above 2 days back

11

Sorry to hijack this thread, I am also having the same issue. Do I need to send in my log file too?

12

@scsfdev Yes, could you please send the logs to [email protected]?

13

Noted on the message, just sent the log file and some screenshots for your reference.

14

@bhargavkaranam96 Rajarshi has shared the logs, can u pls check

15

Hello all,

Can you all confirm that you have followed the steps below:

  • Force quit all open instances of the app
  • If you are using Windows, uninstall Postman.
  • Locate and delete the local Postman folders (Following the Instructions in the link for you OS)
  • Download and install the latest version (11.45.0 or later) from our Download site

https://support.postman.com/hc/en-us/articles/4410785125271-How-to-remove-local-data

16

After your team upgraded the version to 11.45.6 (from 11.45.2), I opened my Postman, it updated at the back to 11.45.6 and now it is working fine. Thanks!

1 Like
17

HI Danny,
Yes, all the above steps have been replicated on my machine but unfortunately the outcome is the same.

It would be great if you can share a resolution to this issue. This is on priority.

18

If you have fully completed all the steps, deleted the local folders/files from your system and then downloaded and installed the latest version from our downloads site - That should unblock you on the Desktop Client.

You can also still access all your Workspaces via https://go.postman.co

As this is the Postman User Community site which covers many different things, the most direct contact would be to go directly via the [email protected] inbox from your registered account, the support team will have greater visibility into your account.