Postman app is getting stuck on loading screen

Ask the Experts and Postman Tips
1

Hi Team,

I am encountering an issue with my Postman application—it gets stuck on the loading screen and does not proceed further. Please refer to the attached screenshot for reference.

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I am currently using Windows 11 Enterprise Edition.

When I attempt to launch the Postman app, it continuously loads without opening properly. I have already uninstalled the previous version, deleted all local Postman folders, and followed all the recommended troubleshooting steps mentioned here(https://support.postman.com/hc/en-us/articles/360026088854-Postman-is-stuck-on-the-load-screen). I also reinstalled the Postman application, but the issue persists.

Interestingly, Postman Web is working without any problems.

I would appreciate your assistance in resolving this issue.

**Thank you in advance. **

2

Hey @rajarshimukherjee831 :waving_hand:

Welcome to the Postman Community! :postman:

Are you are using a firewall/VPN/proxy on your network which may be causing this? Do you use anything like ZScaler?

If you could test on another connection (e.g. your phone’s hotspot) this would be helpful for us as a troubleshooting step. :folded_hands:

3

Hey @danny-dainton

I have tried with another connection (using phone’s hotspot), but unfortunately the outcome is the same.

Regarding firewall/VPN/Proxy.
I am using company firewall. But no VPN/Proxy. No, we are not using ZScaler.
My postman app was initially running with the same settings.