Collections disappeared

Help Hub
1

Since this morning, collections disappeared for me and my colleague. From the developers logs I see this error:

[4822][1760944300673][requester][error][“ExtensibleCollectionAPI~list: Error in fetching collection list.”,{“name”:“Error”,“message”:“ExtensibleCollectionService~getCollectionList: Failed to get collection list and got status code 502”,“stack”:“Error: ExtensibleCollectionService~getCollectionList: Failed to get collection list and got status code 502\n at Object. (``https://desktop.postman.com/_ar-assets/requester-desktop-03ec0ed9afd7571c.min.js:1772:13790``)\n at Generator.next ()\n at s (``https://desktop.postman.com/_ar-assets/requester-desktop-03ec0ed9afd7571c.min.js:1772:10127``)\n at nrWrapper (``https://desktop.postman.com/?desktopVersion=11.68.0&userId=10182795&teamId=0&region=us:15:17817``)”}]
[4822][1760944300674][requester][error][“CollectionSidebarController~_loadExtensibleCollections”,{“name”:“Error”,“message”:“ExtensibleCollectionService~getCollectionList: Failed to get collection list and got status code 502”,“stack”:“Error: ExtensibleCollectionService~getCollectionList: Failed to get collection list and got status code 502\n at Object. (``https://desktop.postman.com/_ar-assets/requester-desktop-03ec0ed9afd7571c.min.js:1772:13790``)\n at Generator.next ()\n at s (``https://desktop.postman.com/_ar-assets/requester-desktop-03ec0ed9afd7571c.min.js:1772:10127``)\n at nrWrapper (``https://desktop.postman.com/?desktopVersion=11.68.0&userId=10182795&teamId=0&region=us:15:17817``)”}]
[4822][1760944300683][requester][info][“GitLinkedCollectionManager~hydrateGitLinkStore”,“55d417d2-afd0-4406-8ea2-b9e48bcf02cd”]
[4822][1760944300683][requester][info][“GitLinkedCollectionManager~hydrateGitLinkStore”,]
[4822][1760944300683][requester][info][“GitLinkedCollectionManager~hydrateGitLinkStore - started reaction on git linked collection map”]
[4822][1760944300683][requester][info][“GitLinkedCollectionManager~hydrateGitLinkStore - subscribed collection delete event”]
[4822][1760944300684][requester][info][“GitLinkedCollectionManager~hydrateGitLinkStore - entitiesToBePolled”,]
[4822][1760944300684][requester][info][“GitLinkedCollectionManager~hydrateGitLinkStore - entitiesToStopPolling”,]
[4822][1760944300842][requester][info][“GitLinkedCollectionManager~hydrateGitLinkStore - subscribed to git linked collections”]
[4822][1760944305879][requester][warn][“ListingAPIAdapter~hydrate: Failed to hydrate entities”,{“error”:{“name”:“syncError”,“message”:“Input parameters are not valid.”,“details”:{“message”:“Workspace Service returned a non-descriptive error”}},“status”:400,“headers”:{}}]
[4822][1760944305880][requester][error][“CollectionListManager~createSubscription: Error hydrating adapter”,{“error”:{“name”:“syncError”,“message”:“Input parameters are not valid.”,“details”:{“message”:“Workspace Service returned a non-descriptive error”}},“status”:400,“headers”:{}}]
[4822][1760944305880][requester][error][“CollectionSidebarController~_loadFromStore: Failed to load collection hierarchy”,{“cause”:{“error”:{“name”:“syncError”,“message”:“Input parameters are not valid.”,“details”:{“message”:“Workspace Service returned a non-descriptive error”}},“status”:400,“headers”:{}},“metadata”:{},“rootCause”:{“error”:{“name”:“syncError”,“message”:“Input parameters are not valid.”,“details”:{“message”:“Workspace Service returned a non-descriptive error”}},“status”:400,“headers”:{}},“name”:“Error”,“message”:“Failed to hydrate”,“stack”:“Error: Failed to hydrate\n at ``https://desktop.postman.com/_ar-assets/requester-desktop-03ec0ed9afd7571c.min.js:1770:112300\n`` at nrWrapper (``https://desktop.postman.com/?desktopVersion=11.68.0&userId=10182795&teamId=0&region=us:15:17817``)”}]

5 Likes
2

Yep - mine is exactly the same; desktop app and web app show no Collections or Workspaces. I think they’ve broken their API (ironic). I’ve sent them a direct message on X

3

Yes. Same here. Saw this morning and now they are suddenly gone. Not visible Online on the web either

4

me too… i can’t believe it

5

got the error too. mines the same cat get the collection and everything

6

me too …. I have same problem．．．． no :sob:

7

Same here, just after an update. Hope they fix it soon!

1 Like
8

Same for me, all collections are gone and i get an error

9

…same here, workspace, collections, environments,… gone :sob:

10

Hi All :waving_hand:.

A lot of AWS services are down this morning and by extension some of our services are not working as they should. We are investigating this problem promptly and sincerely apologize for the inconvenience caused :folded_hands:.

3 Likes
11

Same here. All collections are missing.

12

+1 The same problem. All collections missed.

The “Export Scratch Pad data“ and “Migrate Scratch Pad data“ also not working

13

same problem here. Hope it’s solved soon

14

Same here. Would be great if we can see the update on the postman status page (which is currently showing all systems are up and running) https://status.postman.com

2 Likes
15

If my collections are not restored. I will sue postman.

16

Similar problem here too

[11376][1760944927832][requester][error][“ExtensibleCollectionService~getCollectionList: Error while pre-fetching extensible collections”,{“name”:“Error”,“message”:“Failed to fetch extensible ollection sidebar list with status 502”,“stack”:“Error: Failed to fetch extensible ollection sidebar list with status 502\n at https://desktop.postman.com/?desktopVersion=11.68.0&userId=11843991&teamId=1138548&region=us:195:23\n at nrWrapper (https://desktop.postman.com/?desktopVersion=11.68.0&userId=11843991&teamId=1138548&region=us:15:17817)”}]
[11376][1760944928598][requester][info][“[AppUpdaterNotifier] Checking update after the app launch.”]
[11376][1760944928969][requester][info][“AppUpdateNotifier~ No platform update is available.”]
[11376][1760944929036][requester][error][“ActiveWorkspaceRealtimeService~getWorkspaceSubscription~workspace subscribe failed due to websocket error”,{“error”:{“status”:500,“name”:“DatabaseError”,“message”:“Internal database error”,“detail”:“WorkspaceFindOne”,“instance”:“”},“status”:500,“headers”:{}}]
[11376][1760944934659][requester][warn][“ListingAPIAdapter~hydrate: Failed to hydrate entities”,{“error”:{“name”:“syncError”,“message”:“Input parameters are not valid.”,“details”:{“message”:“Workspace Service returned a non-descriptive error”}},“status”:400,“headers”:{}}]
[11376][1760944934660][requester][error][“CollectionListManager~createSubscription: Error hydrating adapter”,{“error”:{“name”:“syncError”,“message”:“Input parameters are not valid.”,“details”:{“message”:“Workspace Service returned a non-descriptive error”}},“status”:400,“headers”:{}}]
[11376][1760944934660][requester][error][“CollectionSidebarController~_loadFromStore: Failed to load collection hierarchy”,{“cause”:{“error”:{“name”:“syncError”,“message”:“Input parameters are not valid.”,“details”:{“message”:“Workspace Service returned a non-descriptive error”}},“status”:400,“headers”:{}},“metadata”:{},“rootCause”:{“error”:{“name”:“syncError”,“message”:“Input parameters are not valid.”,“details”:{“message”:“Workspace Service returned a non-descriptive error”}},“status”:400,“headers”:{}},“name”:“Error”,“message”:“Failed to hydrate”,“stack”:“Error: Failed to hydrate\n at https://desktop.postman.com/_ar-assets/requester-desktop-03ec0ed9afd7571c.min.js:1770:112300\n at nrWrapper (https://desktop.postman.com/?desktopVersion=11.68.0&userId=11843991&teamId=1138548&region=us:15:17817)”}]
[113

17

Hey folks,

The is impacting the whole of Postman and its services.

It’s not an individual issue, it would be the same for every user. :cry:

We’re working on getting everything back up again, we appreciate your patience here :folded_hands:t2:

4 Likes
18

:rofl: Pretty sure they are scared as f*** of you hahaahah

19

Just curious, is this not covered by the status page? https://status.postman.com/ ?? Atleast I would be able get some updates by subscribing to status?

20

I thought my workspace was also saved in my local computer.