Collection loss after failed team workspace payments

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Hi,

one of our customers paid for a shared team workspace. I saw roughly 2 weeks ago, when logging into Postman a warning message due to failed payments. The problem was not resolved and according the the warning message, our team workspace got deleted.

However we stored some collections in our shared team workspace and we didn’t back the collections up anywhere else. My question is now what this means regarding a potential loss of our collections.

  1. Are the collections anywhere accessible currently, e.g. by a dedicated user or in cache on the PC? I found some information online about the latter but couldn’t confirm that.
  2. Should the customer pay their Postman invoice again, would that mean that the lost collections become available again?
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Hey @normanhood :wave:

Welcome to the Postman Community! :postman:

Thanks for writing in - As this is a question relating to accounts and checking if those synced Collections still exist, could I ask that you raise this with the support team, please?

You can reach them on [email protected] from your registered email address.

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