Why is the Postman status page, lying about the current outage?

[kahootz (Charles Robertson)]

When I look at the Postman status page at https://status.postman.com, it says that everything is fine.

But as we can see, from the above statement, there is a serious outage going on, since early this morning?

Here is the statement:

Hi All 
.

We are experiencing a degradation in service this morning. AWS is having a major outage and by extension, some of our services are not working as they should.

Our team is actively on the lookout, investigating, and actively communicating with the AWS team. We anticipate that things should be running smoothly very soon. I am deeply sorry for the inconvenience this caused to your workflows and will keep this thread updated!

More soon,
~Debo

This has caused my workspace to lose all its collections, which is pretty serious, considering this accounts for several week’s work.

Today is 20th October 2025, and I can see that the AWS outage has been going on since Oct 20 12:11 AM PDT.

Currently the status page looks like:

All you need to do, is to just add an orange or red bar to the European Status Postman API section, for the 20th October, like:

It makes a huge difference to developers, because I wasn’t sure whether the outage was generalised or localised.

Honesty will pay huge dividends with the developer community, going forwards.

We all understand that things go wrong from time to time, but its really important to hold your hands up, when this happens. I mean whats the point of your status page, otherwise?

[danny-dainton]

Hey @kahootz

Welcome to the Postman Community!

As a knock on effect of the AWS outage, we were unable to login in and update the status page so it appeared as though everything was fine - This clearly wasn’t the case.

This is a service that we use which is owned by Atlassian who also must be using AWS for part that feature. I’ve seen that many other major companies were also not able to update their status pages

Not an ideal situation and I can appreciate how frustrating this is for you and all the other users.

We’ve been trying to get the word out in all of the different Postman owned community areas, as well as all the other social platforms to try and mitigate this status page update issue.

[kahootz (Charles Robertson)]

Thanks for the speedy response. Makes all the difference.

However, its not ideal to be using a company that handles your status service, but that uses the same underlying infrastructure service AWS. This will cause a domino effect. Every time your systems are down, the status service is also most likely to be affected as well, which will make it hard to deliver a reliable result?

Maybe Postman should start thinking about separating this service, so that it is run by company that doesn’t use the same undelying infrastructure service?

I know that you can never fully predict whether that company will change its infrastructure partner, but if the status service, is a pretty simple application, which I imagine it is, it shouldn’t be hard to move it to a business that uses different service providers. Even if this happens every couple of years, it should be quick and easy to move it, each time, especially if you have it as a micro service in some sort of container.

UPDATE: 20.10.2025 13:47 GMT

I have just had another look, and, at least, we have a notice on that page, which is a massive improvement.

Thanks for doing this.

UPDATE: 20.10.2025 15:04 GMT

I can now see my collections again, but when I try to run the collection, nothing happens. Just a blank page?

Can you not name the actual services that have recovered, because this is a very vague statement.

Again this kind of wording doesn’t really provide an honest overview of what’s happening, to your customers.

UPDATE: 20.10.2025 16:09 GMT

Postman is a private company with a reported valuation of $5.6 billion , and this is the only update we get all day.

My collections keep vanishing and the runners don’t work.

Honestly, guys this is not good enough.

Many companies rely on your service, to provide reliable APIs. In many cases, this is the core of our business, and if we can’t test the API, our clients cannot feel confident, when using our application.

This is literally costing us money.