Unable to sign in – not receiving verification or confirmation emails

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1

Hello,

I’m experiencing an issue with my Postman account and I’m not sure how to resolve it.

I created my account in 2023, and although I haven’t used Postman very frequently in the past few months, I’m now trying to log in again. Unfortunately, I’m unable to access my account.

Here is what happens:

  1. When I try to sign in, Postman shows a screen asking for a confirmation code.

  2. However, I don’t receive the email with this code.

  3. When I click the option indicating that my account is already verified, the system says that the account is not verified (which is confusing since the account was created back in 2023).

  4. I also tried to change the email address for the account. Postman says that a verification code was sent to the new email, but no email arrives there either.

So currently I cannot:

  • receive login verification codes

  • verify the account

  • change the email

I’ve checked my spam/junk folders, and there are no emails from Postman.

Could someone from the team help investigate this issue or advise what I should do next?

I use gmail and last version of Postman on MacOS. I tried to sign-in by link from desktop app and by link from Google but nothing work.

@danny-dainton

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2

Hey :waving_hand:

As this is an account based issue, I don’t have any visibility to check.

Can you send a message from your original email address to [email protected] so that the team can assist you further :folded_hands:

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