Tunneling socket could not be established

  1. When trying to run the desktop version, the error below occurs repeatedly.

1720418125223 main info “sendAnalytics: Error while sending request”,{“code”:“ECONNRESET”,“name”:“Error”,“message”:“tunneling socket could not be established, cause=connect ECONNREFUSED”,“stack”:“Error: tunneling socket could not be established, cause=connect ECONNREFUSED\n at ClientRequest.onError (/home/keikang/work/sw/Postman2/app/resources/app/node_modules/tunnel-agent/index.js:177:17)\n at Object.onceWrapper (node:events:642:26)\n at ClientRequest.emit (node:events:527:28)\n at ClientRequest.emit (node:domain:475:12)\n at Socket.socketErrorListener (node:_http_client:454:9)\n at Socket.emit (node:events:527:28)\n at Socket.emit (node:domain:475:12)\n at emitErrorNT (node:internal/streams/destroy:157:8)\n at emitErrorCloseNT (node:internal/streams/destroy:122:3)\n at processTicksAndRejections (node:internal/process/task_queues:83:21)”}

  1. The photo below is a log for the relevant information, The same message for pressing the login button.

  1. If you look at the message above, it says connect ECONNREFUSED, but I do not use a proxy.

Hi @science-geologist-49 :wave:

Could you check to see if the below article helps?

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First of all, thank you for your answer.

Unfortunately, my error does not occur when calling the API.

This error occurs when running the desktop app and logging into Postman from the app.


Thanks for the clarification!
You can raise a request to our support following the link here which would enable us to collect details regarding the account next: https://support.postman.com/hc/en-us/requests/new

We have previously seen issues similar to this when users are behind a firewall. You may need to whitelist domains to enable the connection to our service. More details are available here: Install and update Postman | Postman Learning Center

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