Fresh Installation Error

[orbital-module-physi (Johan Lijffijt)]

Upon a fresh installation of Postman (version 11.14.0), I encountered an error when attempting to open the application. The error message displayed is:

Could not open Postman

TypeError: Cannot read properties of undefined (reading 'id')

Please try restarting the app. If the issue persists, please refer to the URL.

Steps to Reproduce:

1. Download the Postman installer (Postman-win64-Setup version 11.14.0).
2. Install Postman on a Windows machine.
3. Attempt to launch Postman.

Expected Result:
Postman should open without errors.

Actual Result:
The application fails to open and displays the error message.

Troubleshooting Steps Taken:

• Restarted the app multiple times.
• Reviewed the URL mentioned in the error message for solutions, but found no relevant guidance.

Environment:

• Operating System: Windows
• Postman Version: 11.14.0

Additional Information:

• This is the first time I am trying to run Postman after installation.
• No previous versions of Postman have been installed on this machine.

Please let me know if you need any further information to assist in resolving this issue.

Thank you!

[danny-dainton]

Hey @orbital-module-physi

Could I ask that you raise this with the support team on help@postman.com they will be able to assist you further.

They will likely ask you for any logs that you can extract from your machine which should show more information for the issue.

How to get logs from the Postman Desktop app

Currently, we’re not seeing any widespread issues with the installation of the latest version so I can only assume that it may be an issue with your environment - I’m sure we can get to the bottom of this!

In the meantime, are you are to access Postman via a web browser?

https://go.postman.co

[orbital-module-physi (Johan Lijffijt)]

Yes the webbroser works fine. Are there also older versions available that might work and maybe from there i can update?