# Version 11.42.4 a blank white screen windows 11 **URL:** \ **Category:** Help Hub\ **Tags:** installation\ **Created:** [April 29, 2025, 1:27am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320 "2025-04-29T01:27:00Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![SophieYe](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@SophieYe](https://community.postman.com/u/SophieYe)\ **Post date:** [April 29, 2025, 1:27am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/1 "2025-04-29T01:27:00Z")
![image](https://us1.discourse-cdn.com/getpostman/original/3X/d/0/d0f5a0cbe0771dd8d582113f2f40d222b2846d36.png) when I use postman website, my apis are all ok,and works. But, the destop app cannot open, I triey to uninstall and install it again and again. so sad. Please help me ---
**Author:** ![danny-dainton](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/danny-dainton/32/29401_2.png) [@danny-dainton](https://community.postman.com/u/danny-dainton)\ **Post date:** [April 29, 2025, 10:22am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/2 "2025-04-29T10:22:19Z")
Hey @SophieYe 👋 Welcome to the Postman Community! :postman: Are you using the Postman Desktop client while on a company VPN or behind a firewall? Has this been working in the past? ---
**Author:** ![lyr040917lll](https://avatars.discourse-cdn.com/v4/letter/l/7c8e57/32.png) [@lyr040917lll](https://community.postman.com/u/lyr040917lll)\ **Post date:** [May 5, 2025, 1:42pm UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/3 "2025-05-05T13:42:38Z")
你解决这个问题了吗，我一直没有解决，已经好几天了 ---
**Author:** ![sshine](https://avatars.discourse-cdn.com/v4/letter/s/71c47a/32.png) [@sshine](https://community.postman.com/u/sshine)\ **Post date:** [May 9, 2025, 2:18am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/4 "2025-05-09T02:18:09Z")
this issue still exists in the postman’s version: 11.44.0 and windows11 version:24H2. ![屏幕截图 2025-05-09 101415](https://us1.discourse-cdn.com/getpostman/original/3X/f/e/fe2fbe0489b8bdba244aa6c5242518ac24a58d28.png) PS: the online postman can work well. ![image](https://us1.discourse-cdn.com/getpostman/original/3X/e/b/eb2be65c76a0636e35d020e8515b6f9304398b02.jpeg) ---
**Author:** ![danny-dainton](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/danny-dainton/32/29401_2.png) [@danny-dainton](https://community.postman.com/u/danny-dainton)\ **Post date:** [May 9, 2025, 8:22am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/5 "2025-05-09T08:22:58Z")
Would it be possible to extract your logs from the app and send them over to [help@postman.com](mailto:help@postman.com)? Reference or link this conversation in the email so that we can track it, please. [https://support.postman.com/hc/en-us/articles/360025298633-How-to-get-logs-from-the-Postman-Desktop-app](https://support.postman.com/hc/en-us/articles/360025298633-How-to-get-logs-from-the-Postman-Desktop-app) It will give us a better idea of what might be happening for you here. 🙏 ---
**Author:** ![sshine](https://avatars.discourse-cdn.com/v4/letter/s/71c47a/32.png) [@sshine](https://community.postman.com/u/sshine)\ **Post date:** [May 10, 2025, 2:33pm UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/6 "2025-05-10T14:33:13Z")
I have just sent a email and attached my computer logs. Thanks for your attentions and hope to be helpful for you. ---
**Author:** ![SophieYe](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@SophieYe](https://community.postman.com/u/SophieYe)\ **Post date:** [May 18, 2025, 1:30am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/7 "2025-05-18T01:30:16Z")
没有，一直都没有，我现在都只能用网页版，非常难过 ---
**Author:** ![sshine](https://avatars.discourse-cdn.com/v4/letter/s/71c47a/32.png) [@sshine](https://community.postman.com/u/sshine)\ **Post date:** [May 18, 2025, 3:22am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/8 "2025-05-18T03:22:40Z")
可以用了，到下载页面下载最新版本 ![image](https://us1.discourse-cdn.com/getpostman/original/3X/2/0/209144c0a02d8dd66d9881d4017852ddeb5214e9.png) ---
**Author:** ![danny-dainton](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/danny-dainton/32/29401_2.png) [@danny-dainton](https://community.postman.com/u/danny-dainton)\ **Post date:** [May 18, 2025, 5:09am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/9 "2025-05-18T05:09:14Z")
> [@Postman app is getting stuck on loading screen](https://community.postman.com/t/postman-app-is-getting-stuck-on-loading-screen/79581/15): > > Hello all, Can you all confirm that you have followed the steps below: Force quit all open instances of the app If you are using Windows, uninstall Postman. Locate and delete the local Postman folders (Following the Instructions in the link for you OS) Download and install the latest version (11.45.0 or later) from our [Download site](https://www.postman.com/downloads/)[https://support.postman.com/hc/en-us/articles/4410785125271-How-to-remove-local-data](https://support.postman.com/hc/en-us/articles/4410785125271-How-to-remove-local-data) ---
**Author:** ![SophieYe](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@SophieYe](https://community.postman.com/u/SophieYe)\ **Post date:** [May 18, 2025, 6:39am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/10 "2025-05-18T06:39:37Z")
我的不行，我已经升级到11.45了，还是一片空白 ---
**Author:** ![SophieYe](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@SophieYe](https://community.postman.com/u/SophieYe)\ **Post date:** [May 18, 2025, 6:41am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/11 "2025-05-18T06:41:09Z")
yep，I followed you advise, my version is 11.45.6. but, so sad, it still a blank page when I click on the “switch to workspace”. ![image](https://us1.discourse-cdn.com/getpostman/original/3X/6/1/6110716a90ff769686001d14ba888ea284bf7f9e.png) ---
**Author:** ![SophieYe](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@SophieYe](https://community.postman.com/u/SophieYe)\ **Post date:** [May 18, 2025, 6:45am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/12 "2025-05-18T06:45:19Z")
![image](https://us1.discourse-cdn.com/getpostman/original/3X/8/6/86810c4e8d7882ced6fd49dea8cb8304646f9490.png) It seems blank ---
**Author:** ![sshine](https://avatars.discourse-cdn.com/v4/letter/s/71c47a/32.png) [@sshine](https://community.postman.com/u/sshine)\ **Post date:** [May 19, 2025, 2:59am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/13 "2025-05-19T02:59:35Z")
你的意思是现在安装的版本可以看到顶部菜单栏吗？就像我图中这样。 ![image](https://us1.discourse-cdn.com/getpostman/optimized/3X/d/8/d830a0675352efa9eab52bdb54052383bf908925_2_690x26.png) 如果是的话，你可以退出重新登录试试。 ---
**Author:** ![SophieYe](https://avatars.discourse-cdn.com/v4/letter/s/b19c9b/32.png) [@SophieYe](https://community.postman.com/u/SophieYe)\ **Post date:** [May 30, 2025, 2:03am UTC](https://community.postman.com/t/version-11-42-4-a-blank-white-screen-windows-11/79320/14 "2025-05-30T02:03:37Z")
试了呢，退出登录、重新安装都试过了， 仍然是不行的，好悲伤啊