Solutions Architect @ Facebook - Workplace

Solutions Architect Responsibilities

  • Deeply understand the Workplace system architecture and integration components.

  • Engage with potential customers and key internal/external contacts to understand their business objectives and demonstrate the value proposition of Workplace.

  • Deliver customized pre-sales technical presentation and product demonstrations to customers while demonstrating well developed understanding of industry, partners and competitive landscape.

  • Assist in the development of RFP responses and drive to close new opportunities.

  • Identify key system architecture components, propose and help clients build solutions that unblock deployments.

  • Create documentation and develop best practices to help customers get the most out of using the systems.

  • Works on projects that are broad in nature, usually requiring discretion, judgment and creativity while demonstrating strong understanding of relevant project/product and technology areas.

  • Contributes to projects and initiatives run across immediate cross-functional teams, by providing feedback to engineers, product, and partners.

  • Works to resolve complex escalated client/partner issues and examines problems from different perspectives to spot new solutions.

  • Subject matter expert in a product area, able to teach in an area of specialization and has an established point of view through regular self-education and discovery.

  • Identifies knowledge gaps within the organization and applies effective methods to close these gaps.

  • Understands product and delivery mechanisms that power these solutions, requiring little guidance.

  • Identifies and surfaces insights on product usage and technical analysis to increase product adoption and help drive business value.

  • Delivers high-quality project/integration/partner engagement work with little direction after scoping and able to gain consensus from stakeholders while driving to solutions.

  • Contributes to the development of high-quality documentation, tools, concepts and processes related to a particular field of specialization while devising solutions and solving common problems.

  • Builds and owns technical aspects of the relationship with client/partner technical teams and solves important challenges with minimal oversight. Collaborates with them in developing a strategic plan grounded on business objectives.

  • Actively involved in interviewing and helps with on-boarding/mentoring of coworkers, for a given area of expertise, while creating a positive atmosphere amongst the team and beyond.

  • Willingness and ability to travel approximately 20% of time.

Minimum Qualifications

  • 5+ years experience as a solution architect, software engineer, technical consultant, partner/sales/solutions engineer

  • Experience communicating to technical and business audiences

  • Knowledge of the enterprise software space

  • Experience working with cloud identity providers and collaboration tools

  • Knowledge of the web technology stack (TCP/IP, HTTP, HTML, JavaScript, RESTful APIs)

  • Experience with security protocols (SAML, Kerberos, etc.) and enterprise user management systems (e.g. Active Directory)

Preferred Qualifications

  • Experience working with or in support of diverse communities.