# Request for new access token redirects to blank screen

**URL:** <https://community.postman.com/t/request-for-new-access-token-redirects-to-blank-screen/7414>\
**Category:** Help Hub\
**Tags:** authentication, azure\
**Created:** [August 26, 2019, 11:25am UTC](https://community.postman.com/t/request-for-new-access-token-redirects-to-blank-screen/7414 "2019-08-26T11:25:30Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![alwarmb](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/alwarmb/32/2615_2.png) [@alwarmb](https://community.postman.com/u/alwarmb)\
**Post date:** [August 26, 2019, 11:25am UTC](https://community.postman.com/t/request-for-new-access-token-redirects-to-blank-screen/7414/1 "2019-08-26T11:25:30Z")

</div>

Hi,

I am trying to fetch access token for authentication. This process for fetching the access token was working fine for the last few months. But, since the last couple of months, I am getting a blank screen when I try to request for a new Access Token.

The steps are illustrated in the screenshots below:

I am requesting an access token for OAuth 2.0 authentication.  
I have tried configuring the Callback URL to the following values. Both result in the same issue.  
I have also configured the URLs specified below in Azure Active Directory Application.  
[https://www.getpostman.com/oauth2/callback](https://www.getpostman.com/oauth2/callback)  
[https://app.getpostman.com/oauth2/callback](https://app.getpostman.com/oauth2/callback)

 ![01](https://us1.discourse-cdn.com/getpostman/original/2X/a/a9fdb4a0329a61b5187d685a88df2f4babc36685.png)

I provide my tenant user name.  
Next, the login page tries to redirect to my organization page.  
But, the redirect is not successful for some reason. I see only blank page and the process for fetching the access token is not successful!!

 ![06](https://us1.discourse-cdn.com/getpostman/original/3X/c/a/ca8fd2af839b70d113318550a8070b6651ece157.png)

Postman console also does not provide any logs for further inspection.

 ![05](https://us1.discourse-cdn.com/getpostman/original/2X/f/f3550bec773c3b915b6e563e75e4f298ddafa1bc.png)

---

<div class="post-metadata">

**Author:** ![leojonesing](https://avatars.discourse-cdn.com/v4/letter/l/e79b87/32.png) [@leojonesing](https://community.postman.com/u/leojonesing)\
**Post date:** [December 14, 2019, 11:24pm UTC](https://community.postman.com/t/request-for-new-access-token-redirects-to-blank-screen/7414/2 "2019-12-14T23:24:16Z")

</div>

Encountering the same issue

---

<div class="post-metadata">

**Author:** ![vdespa](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/vdespa/32/2770_2.png) [@vdespa](https://community.postman.com/u/vdespa)\
**Post date:** [December 15, 2019, 4:19pm UTC](https://community.postman.com/t/request-for-new-access-token-redirects-to-blank-screen/7414/3 "2019-12-15T16:19:04Z")

</div>

Possibly related to this bug: [https://github.com/postmanlabs/postman-app-support/issues/7551](https://github.com/postmanlabs/postman-app-support/issues/7551)

---

<div class="post-metadata">

**Author:** ![robrien1](https://avatars.discourse-cdn.com/v4/letter/r/50afbb/32.png) [@robrien1](https://community.postman.com/u/robrien1)\
**Post date:** [June 11, 2020, 3:22pm UTC](https://community.postman.com/t/request-for-new-access-token-redirects-to-blank-screen/7414/4 "2020-06-11T15:22:23Z")

</div>

This is what we use for SSO redirection

Noticed Scope is not set to {{Scope}}

 ![image](https://us1.discourse-cdn.com/getpostman/original/2X/b/b2e2048f6ab3fa565ddf3bd78a22ca0cd56583bd.png)