# Postman fails to access AppData

**URL:** <https://community.postman.com/t/postman-fails-to-access-appdata/86132>\
**Category:** Help Hub\
**Tags:** windows, postman, bug\
**Created:** [October 22, 2025, 7:53am UTC](https://community.postman.com/t/postman-fails-to-access-appdata/86132 "2025-10-22T07:53:07Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![rafalpolnicki](https://avatars.discourse-cdn.com/v4/letter/r/a9adbd/32.png) [@rafalpolnicki](https://community.postman.com/u/rafalpolnicki)\
**Post date:** [October 22, 2025, 7:53am UTC](https://community.postman.com/t/postman-fails-to-access-appdata/86132/1 "2025-10-22T07:53:07Z")

</div>

Hi everyone,

I’m encountering the following error when launching **Postman on Windows** :

```auto
"stack":"Error: Command failed: dir \"C:\\Users\\XXXX\\AppData\\Local\\Postman\" /Q

    at genericNodeError (node:internal/errors:984:15)
    at wrappedFn (node:internal/errors:538:14)
    at ChildProcess.exithandler (node:child_process:422:12)
    at ChildProcess.emit (node:events:518:28)
    at ChildProcess.emit (node:domain:489:12)
    at maybeClose (node:internal/child_process:1104:16)
    at ChildProcess._handle.onexit (node:internal/child_process:304:5)"

```

Additional logs:

```auto
[34140][1761119193647][main][info]["App Ownership Service: Windows ownership check",{"appPath":"C:\\Users\\xxxx\\AppData\\Local\\Postman","isCurrentUser":true,"isElevated":false,"isRoot":false}]
[34140][1761119194723][main][info]["App Ownership Service: Windows ownership check",{"appPath":"C:\\Users\\xxxx\\AppData\\Local\\Postman","isCurrentUser":true,"isElevated":false,"isRoot":false}]
[34140][1761119286086][main][info]["Emitting screen event on main process","unlock-screen"]

```

It looks like **Postman is trying to access the AppData folder but fails when running the `dir` command**.  
I’m running Postman on **Windows 11** , standard user (not elevated), with the latest desktop version.

Has anyone encountered this issue before or found a workaround?  
I’ve already tried reinstalling and clearing the `AppData\Local\Postman` folder, but the problem persists.

Thanks in advance!

---

<div class="post-metadata">

**Author:** ![danny-dainton](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/danny-dainton/32/29401_2.png) [@danny-dainton](https://community.postman.com/u/danny-dainton)\
**Post date:** [October 23, 2025, 10:27am UTC](https://community.postman.com/t/postman-fails-to-access-appdata/86132/2 "2025-10-23T10:27:15Z")

</div>

Hey @rafalpolnicki 👋

Apologies for not getting to this before now 🙏 - Are you still seeing this issue on your side?

Do any of the options [here](https://support.postman.com/hc/en-us/articles/360025359014-Troubleshooting-steps-for-Postman-desktop-issues) help you out with the launch issue?

---

<div class="post-metadata">

**Author:** ![rafalpolnicki](https://avatars.discourse-cdn.com/v4/letter/r/a9adbd/32.png) [@rafalpolnicki](https://community.postman.com/u/rafalpolnicki)\
**Post date:** [October 23, 2025, 10:40am UTC](https://community.postman.com/t/postman-fails-to-access-appdata/86132/3 "2025-10-23T10:40:27Z")

</div>

> [@danny-dainton](#):
>
> Do any of the options [here](https://support.postman.com/hc/en-us/articles/360025359014-Troubleshooting-steps-for-Postman-desktop-issues) help you out with the launch issue?

Well, I set ‘run Postman as administrator’ and issue no longer occurs.  
I will observe the desktop app behaviour in next days.  
But I guess issue still exists, and must be fix (not all users can use admin mode).

---

<div class="post-metadata">

**Author:** ![rafalpolnicki](https://avatars.discourse-cdn.com/v4/letter/r/a9adbd/32.png) [@rafalpolnicki](https://community.postman.com/u/rafalpolnicki)\
**Post date:** [October 28, 2025, 2:27pm UTC](https://community.postman.com/t/postman-fails-to-access-appdata/86132/4 "2025-10-28T14:27:57Z")

</div>

Dear @danny-dainton

**Hi,**  
It seems the issue is still not resolved. Could you please look into it?  
By the way, I know two other colleagues are experiencing the same problem — Postman freezes after locking Windows.

By “freeze”, I mean that nothing happens after unlocking Windows and pressing **Send** — not even the sending animation appears, and the **Cancel** button doesn’t work either.

---

<div class="post-metadata">

**Author:** ![danny-dainton](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/danny-dainton/32/29401_2.png) [@danny-dainton](https://community.postman.com/u/danny-dainton)\
**Post date:** [October 28, 2025, 5:47pm UTC](https://community.postman.com/t/postman-fails-to-access-appdata/86132/5 "2025-10-28T17:47:49Z")

</div>

This sounds like it could be this issue:

> <https://github.com/postmanlabs/postman-app-support/issues/13805>
>
> \### Is there an existing issue for this?
> 
> \- \[x\] I have searched the tracker for …existing similar issues and I know that duplicates will be closed
> 
> \### Describe the Issue
> 
> We need to restart Postman to resolve this issue.
> First, we hit the POST API. The blue "Send" button changes to "Cancel," but it gets stuck there.
> The request doesn't reach the API, and no response is returned.
> To get out of this state, we have to restart the Postman app on Windows.
>  
> 
> \### Steps To Reproduce
> 
> 1) Write a POST API for login or something similar.
> 
> 2) Hit the "Send" button.
> 
> 3) Sometimes it gets stuck there — no response comes back, and it's not possible to cancel the request either.
> 
> 
> \### Screenshots or Videos
> 
> \<img width="631" height="152" alt="Image" src="https://github.com/user-attachments/assets/72902e36-1863-4991-8524-93b89be92b58" /\>
> 
> \<img width="630" height="370" alt="Image" src="https://github.com/user-attachments/assets/6110056a-6b25-46be-b0dd-94b20aadfafc" /\>
> 
> \### Operating System
> 
> Windows
> 
> \### Postman Version
> 
> 11.66.3
> 
> \### Postman Platform
> 
> Postman App
> 
> \### User Account Type
> 
> Signed In User
> 
> \### Additional Context?
> 
> \_No response\_