# Postman Agent Connection Issue

**URL:** <https://community.postman.com/t/postman-agent-connection-issue/50907>\
**Category:** Help Hub\
**Tags:** desktop-agent\
**Created:** [August 24, 2023, 2:18am UTC](https://community.postman.com/t/postman-agent-connection-issue/50907 "2023-08-24T02:18:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bensonjose2000](https://avatars.discourse-cdn.com/v4/letter/b/aca169/32.png) [@bensonjose2000](https://community.postman.com/u/bensonjose2000)\
**Post date:** [August 24, 2023, 2:18am UTC](https://community.postman.com/t/postman-agent-connection-issue/50907/1 "2023-08-24T02:18:19Z")

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Hello Team, Looking your expertise to resolve this issue with desktop agent. I just started using Postman for some API testing. I started using POSTMAN browser and then to adding SSL certificates, asking to download Postman Agent.

Then I downloaded the agent and now I have the following issue. The agent does not seem to be connected and the web application does not realize Postman Agent is installed. It says Desktop Agent unavailable and when I try to add certificate, PFX file field itself greyed out, hence unable to upload the SSL certificate. Please refer the screenshots.

**Note:** I tried with Chrome and Microsoft edge browsers but no help.

Can anyone help with this?

Desktop agent version: ‘Postman-Agent-win64-0.4.15-Setup’  
Windows 64 bit version

Screens added here in below for reference

 ![image](https://us1.discourse-cdn.com/getpostman/original/3X/2/e/2ee34390de09d8cf8a33408e77531bde2faee761.png)

 ![image](https://us1.discourse-cdn.com/getpostman/original/3X/5/3/5337ed3eddabcf89fb12486b84324f3e5b2b9291.png)

![image](https://us1.discourse-cdn.com/getpostman/original/3X/4/b/4bfdb69118bd9d44ed027469c7d7aaf70a714e32.png)

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<div class="post-metadata">

**Author:** ![danny-dainton](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/danny-dainton/32/29401_2.png) [@danny-dainton](https://community.postman.com/u/danny-dainton)\
**Post date:** [August 25, 2023, 9:53am UTC](https://community.postman.com/t/postman-agent-connection-issue/50907/2 "2023-08-25T09:53:05Z")

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Hey @bensonjose2000 👋

Welcome to the Postman Community! :postman:

Are you still facing issues here with using the agent?

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**Author:** ![system](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/system/32/29796_2.png) [@system](https://community.postman.com/u/system)\
**Post date:** [November 23, 2023, 9:54am UTC](https://community.postman.com/t/postman-agent-connection-issue/50907/3 "2023-11-23T09:54:01Z")

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