Password Reset Issue

The issue occurred while trying to log in to my Postman account. I had forgotten my password, so I initiated the “Forgot Password” process. I received the password reset email successfully, and upon clicking the “Reset Password” button, it redirected me to the password reset page.

However, when I entered a new password and clicked on the “Reset Password” button, I received the following error message:

“The reset link is invalid or expired. Try requesting a new one.”

I attempted the process multiple times using the same reset link, but the issue persisted every time.

After that, I went back to the login page and tried logging in with the same password that I had attempted to set during the reset process, and surprisingly, the account login was successful.

Hey @vikas-singh-b3b88c4c :waving_hand:

Welcome to the Postman Community! :postman:

For anything account based, I would recommend raising a request to [email protected] as the support team would be much better placed to look closer at this for you. :folded_hands: