# New to Postman - cannot install the app successfully

**URL:** <https://community.postman.com/t/new-to-postman-cannot-install-the-app-successfully/13747>\
**Category:** Help Hub\
**Created:** [June 30, 2020, 12:41am UTC](https://community.postman.com/t/new-to-postman-cannot-install-the-app-successfully/13747 "2020-06-30T00:41:25Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![rupal.desai](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@rupal.desai](https://community.postman.com/u/rupal.desai)\
**Post date:** [June 30, 2020, 12:41am UTC](https://community.postman.com/t/new-to-postman-cannot-install-the-app-successfully/13747/1 "2020-06-30T00:41:25Z")

</div>

HI, I am new to Postman. Still working on training to use the app. I downloaded the app on windows laptop but I am having trouble installing it. Everytime I tried it comes up with an Error:Migration: indexedDB schema migration failed. IndexedDB was not upgraded successfully after ‘dixie.open’

---

<div class="post-metadata">

**Author:** ![amit](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/amit/32/2056_2.png) [@amit](https://community.postman.com/u/amit)\
**Post date:** [June 30, 2020, 1:35am UTC](https://community.postman.com/t/new-to-postman-cannot-install-the-app-successfully/13747/2 "2020-06-30T01:35:35Z")

</div>

Hey @rupal.desai, welcome to the community 👋

Try the steps listed in this article: [https://support.getpostman.com/hc/en-us/articles/360025359014](https://support.getpostman.com/hc/en-us/articles/360025359014) to clear your local install folders and re-install to see if that fixes the issue.

Also see if the Canary build works for you: [https://www.postman.com/downloads/canary](https://www.postman.com/downloads/canary)

If you continue to face issues, do submit a support ticket from here: [https://www.postman.com/support/](https://www.postman.com/support/)

---

<div class="post-metadata">

**Author:** ![rupal.desai](https://avatars.discourse-cdn.com/v4/letter/r/4bbf92/32.png) [@rupal.desai](https://community.postman.com/u/rupal.desai)\
**Post date:** [June 30, 2020, 5:37pm UTC](https://community.postman.com/t/new-to-postman-cannot-install-the-app-successfully/13747/3 "2020-06-30T17:37:12Z")

</div>

Hi Amit,

Thanks for your email. I tried everything that you mentioned in the email above. The Canary version worked for me. The regular version had the same issue even after following the instructions.

Thanks for your help.  
Rupal

---

<div class="post-metadata">

**Author:** ![danny-dainton](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/danny-dainton/32/29401_2.png) [@danny-dainton](https://community.postman.com/u/danny-dainton)\
**Post date:** [May 14, 2026, 3:33pm UTC](https://community.postman.com/t/new-to-postman-cannot-install-the-app-successfully/13747/4 "2026-05-14T15:33:41Z")

</div>