# Error while importing : format not recognized **URL:** \ **Category:** Help Hub\ **Tags:** collections\ **Created:** [July 30, 2020, 1:31pm UTC](https://community.postman.com/t/error-while-importing-format-not-recognized/14625 "2020-07-30T13:31:03Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Yushino](https://avatars.discourse-cdn.com/v4/letter/y/eada6e/32.png) [@Yushino](https://community.postman.com/u/Yushino)\ **Post date:** [July 30, 2020, 1:31pm UTC](https://community.postman.com/t/error-while-importing-format-not-recognized/14625/1 "2020-07-30T13:31:03Z")
Hello, I search in the others topic but i don’t find the answer of my problem. Recently, I can’t import the collection exported by an other person. And when I exported my collection, this person can’t import it, but when I import my exportation I have no problem The error message is : Error while importing : format not recognized In the exportation I selected “Exploitation sonde will be exported as a JSON file. Export as: Collection v2.1 (recommended)” do you have an idea to help me ? please ---
**Author:** ![Kurmavatar](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/kurmavatar/32/3026_2.png) [@Kurmavatar](https://community.postman.com/u/Kurmavatar)\ **Post date:** [August 6, 2020, 7:38am UTC](https://community.postman.com/t/error-while-importing-format-not-recognized/14625/2 "2020-08-06T07:38:42Z")
Hi @Yushino 👋 Could you provide us the screenshot of the error? Also, can you try to `import as API` and then `Generate collection` from it? ![image](https://us1.discourse-cdn.com/getpostman/original/2X/5/5b1636093a2b9f66152c798d78124c389e0732ab.png) ![image](https://us1.discourse-cdn.com/getpostman/original/3X/5/6/562f054e3b42b1f6fb498f088e6dfdeb4f4f3aa6.png) ---
**Author:** ![Yushino](https://avatars.discourse-cdn.com/v4/letter/y/eada6e/32.png) [@Yushino](https://community.postman.com/u/Yushino)\ **Post date:** [August 13, 2020, 9:14am UTC](https://community.postman.com/t/error-while-importing-format-not-recognized/14625/3 "2020-08-13T09:14:06Z")
Hello [subramanya.raj](https://community.postman.com/u/subramanya.raj) We can resolve the problem. The problem came from the anti-virus software. It’s change the url in the collection to add its url. Thanks for your reply ---
**Author:** ![Kurmavatar](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/kurmavatar/32/3026_2.png) [@Kurmavatar](https://community.postman.com/u/Kurmavatar)\ **Post date:** [August 14, 2020, 11:16am UTC](https://community.postman.com/t/error-while-importing-format-not-recognized/14625/4 "2020-08-14T11:16:22Z")
@Yushino Glad to know you managed to resolve this 🎉 Could you let us know what exactly was changed, which might be helpful for other users facing this? Was it just disabling the anti-virus or were there any changes made to the exported collection (any specifics)? ---
**Author:** ![ismail.ouf](https://avatars.discourse-cdn.com/v4/letter/i/f475e1/32.png) [@ismail.ouf](https://community.postman.com/u/ismail.ouf)\ **Post date:** [December 1, 2020, 1:53pm UTC](https://community.postman.com/t/error-while-importing-format-not-recognized/14625/5 "2020-12-01T13:53:06Z")
Hello everybody, the issue still exist !!! I understood that the issue is related to the antivirus program so what exactly did you disable ? can you please explain the steps ? ---
**Author:** ![Kurmavatar](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/kurmavatar/32/3026_2.png) [@Kurmavatar](https://community.postman.com/u/Kurmavatar)\ **Post date:** [December 3, 2020, 7:27am UTC](https://community.postman.com/t/error-while-importing-format-not-recognized/14625/6 "2020-12-03T07:27:57Z")
> [@Yushino](#): > > Error while importing : format not recognized If you are receiving the above error during importing collection/API - as the message reads, this is most probably due to the improper format. So do give this a try: > [@Error while importing : format not recognized](https://community.postman.com/t/error-while-importing-format-not-recognized/14625/2): > > Hi @Yushino wave Could you provide us the screenshot of the error? Also, can you try to import as API and then Generate collection from it? [image] If the issue persists, please [submit a ticket to us here.](https://www.postman.com/support) ---
**Author:** ![Yushino](https://avatars.discourse-cdn.com/v4/letter/y/eada6e/32.png) [@Yushino](https://community.postman.com/u/Yushino)\ **Post date:** [December 3, 2020, 9:06am UTC](https://community.postman.com/t/error-while-importing-format-not-recognized/14625/7 "2020-12-03T09:06:06Z")
Hello, My problem is resolved The problem was with file import, in the file the anti-virus change all url with its secure url when the file comes from a friend Example : **wrong url** : [Proofpoint Targeted Attack Protection](https://urldefense.proofpoint.com/v2/url?u=https-3A_schema.getpostman.com_json_collection_v2.1.0_collection.json) **right url :** [https://schema.getpostman.com/json/collection/v2.1.0/collection.json](https://schema.getpostman.com/json/collection/v2.1.0/collection.json) To avoid the problem we pass on google drive or with a zip, the url doesn’t change however when you send the file directly with extension \*postman\_collection.json the url changes. My anti-virus is symantec and i don’t manage the software param, on your case, you can verify to autorised a specific url in your anti-virus. @Kurmavatar i don’t create an API in postman just use to call with my friend our API create out of postman ![image](https://us1.discourse-cdn.com/getpostman/original/3X/0/4/04efba5c021441bd07cb3f1e2f778c9a13c8aac5.png)