# Error Syncing Collections across devices in Postman App for Windows

**URL:** <https://community.postman.com/t/error-syncing-collections-across-devices-in-postman-app-for-windows/30003>\
**Category:** Help Hub\
**Tags:** sync\
**Created:** [November 23, 2021, 9:10pm UTC](https://community.postman.com/t/error-syncing-collections-across-devices-in-postman-app-for-windows/30003 "2021-11-23T21:10:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![successhawk](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@successhawk](https://community.postman.com/u/successhawk)\
**Post date:** [November 23, 2021, 9:10pm UTC](https://community.postman.com/t/error-syncing-collections-across-devices-in-postman-app-for-windows/30003/1 "2021-11-23T21:10:23Z")

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_My question_:  
How can I get around this sync error in the Postman Windows App?

> We were unable to establish a websocket connection with our servers. Please retry…

Screenshot

 ![image](https://us1.discourse-cdn.com/getpostman/original/3X/e/8/e83fe7b0a033126540081b2f03b3ae6f6591dfeb.png)

I don’t know if this is related, but the Postman agent is disconnected, and it says “Error! Please try again.” See screenshot below

![image](https://us1.discourse-cdn.com/getpostman/original/3X/e/9/e92f2de8766518fd605e6278fed889fe405e080c.png)

_How I found the problem_:  
Using Postman on a Virtual Desktop (VDI). I do not get this error when running the Postman Windows App my local laptop.  
Also, I do not get this error in the Webapp in the VDI.  
**I would show you a screenshot, but it won’t let me embed a 4th image**

_I’ve already tried_:  
Looking for a setting to change the port. I don’t see one.  
I tried creating a Team and the issues still persists.

1. The Postman app can see the Team and the Collection
2. but when I click on a Request in the collection it says that it cannot retrieve it.  
 ![image](https://us1.discourse-cdn.com/getpostman/original/3X/8/e/8ebe275a23f84afc3270cc248d374a36ad8f40b5.png)

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<div class="post-metadata">

**Author:** ![successhawk](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@successhawk](https://community.postman.com/u/successhawk)\
**Post date:** [November 23, 2021, 11:04pm UTC](https://community.postman.com/t/error-syncing-collections-across-devices-in-postman-app-for-windows/30003/2 "2021-11-23T23:04:22Z")

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The error has now gone away. I am not sure what exactly solved the problem, but here is what I did:

I saw openssl errors in the log file

Error encountered while creating root CA",{“name”:“Error”,“message”:“Could not find openssl on your system on this path: openssl”,“stack”:"Error: Could not find openssl on your system on this path: openssl\n

So,

- I installed openssl.
- I uninstalled the Desktop Agent and the Postman App
- Installed both again

That said, maybe just reinstalling the Postman App alone would have fixed it.

Regards