# Can't Sign Into Postman **URL:** \ **Category:** Help Hub\ **Created:** [January 9, 2020, 3:28pm UTC](https://community.postman.com/t/cant-sign-into-postman/9976 "2020-01-09T15:28:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![micahg](https://avatars.discourse-cdn.com/v4/letter/m/51bf81/32.png) [@micahg](https://community.postman.com/u/micahg)\ **Post date:** [January 9, 2020, 3:28pm UTC](https://community.postman.com/t/cant-sign-into-postman/9976/1 "2020-01-09T15:28:01Z")
Hi, I’m trying to sign in with postman with google but [https://identity.getpostman.com/client-auth/start?auth\_challenge=XYZ&auth\_device=app\_native](https://identity.getpostman.com/client-auth/start?auth_challenge=XYZ&auth_device=app_native) (XYZ is a token but I’m omitting it here) is returning a 403, a picture of a dog in a jetpack, and the message “You do not have permission to perform this action.” Anyone know how to resolve this. Oddly, I run this at home and it works fine – just seems to be my work laptop… ---
**Author:** ![arlem](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/arlem/32/3078_2.png) [@arlem](https://community.postman.com/u/arlem)\ **Post date:** [January 9, 2020, 4:04pm UTC](https://community.postman.com/t/cant-sign-into-postman/9976/2 "2020-01-09T16:04:27Z")
Hi @micahg, Are you by any chance already logged in to an account on the web dashboard? [https://app.getpostman.com/dashboard](https://app.getpostman.com/dashboard) Have you tried copy/pasting that link into a private browser window? ---
**Author:** ![micahg](https://avatars.discourse-cdn.com/v4/letter/m/51bf81/32.png) [@micahg](https://community.postman.com/u/micahg)\ **Post date:** [January 9, 2020, 6:58pm UTC](https://community.postman.com/t/cant-sign-into-postman/9976/3 "2020-01-09T18:58:11Z")
Wierdly, this seems to be resolved now. Thanks for helping. ---
**Author:** ![mypublicprofile](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@mypublicprofile](https://community.postman.com/u/mypublicprofile)\ **Post date:** [January 10, 2020, 5:59am UTC](https://community.postman.com/t/cant-sign-into-postman/9976/4 "2020-01-10T05:59:34Z")
@micahg This error comes when either your IP is unstable and changes while you were being authenticated or you have different IP on app and on browser, can you check if you have proxy enabled on browser, or you are using some VPN extension that is causing it to have different IP than app. You can check the IP address used in app by sending GET request to `https://postman-echo.com/ip` using postman and on browser you can search for `What is my IP`. ---
**Author:** ![micahg](https://avatars.discourse-cdn.com/v4/letter/m/51bf81/32.png) [@micahg](https://community.postman.com/u/micahg)\ **Post date:** [January 10, 2020, 1:19pm UTC](https://community.postman.com/t/cant-sign-into-postman/9976/5 "2020-01-10T13:19:44Z")
Thanks for taking the time to respond @arlem and @mypublicprofile. ---
**Author:** ![James\_kumar](https://avatars.discourse-cdn.com/v4/letter/j/ed655f/32.png) [@James\_kumar](https://community.postman.com/u/James_kumar)\ **Post date:** [January 13, 2020, 9:12am UTC](https://community.postman.com/t/cant-sign-into-postman/9976/6 "2020-01-13T09:12:38Z")
I also get the same error so the post man client not signing in only at my office. I have done the [https://app.getpostman.com/dashboard](https://app.getpostman.com/dashboard) and it resolves my google account and loads in browser but not on the app. As per some reply I executed the get [https://postman-echo.com/ip](https://postman-echo.com/ip) but no idea what should do with that ip. Is it possible to use that ip on Postman app. I am using Windows 10. ---
**Author:** ![mypublicprofile](https://avatars.discourse-cdn.com/v4/letter/m/8491ac/32.png) [@mypublicprofile](https://community.postman.com/u/mypublicprofile)\ **Post date:** [January 13, 2020, 9:25am UTC](https://community.postman.com/t/cant-sign-into-postman/9976/7 "2020-01-13T09:25:36Z")
Have you checked your IP address in browser, you can check that by searching for `What is My Ip` on google. IP address which you get when you send request to `https://postman-echo.com/ip` using postman should be the same which you get in browser. ---
**Author:** ![James\_kumar](https://avatars.discourse-cdn.com/v4/letter/j/ed655f/32.png) [@James\_kumar](https://community.postman.com/u/James_kumar)\ **Post date:** [January 14, 2020, 11:49am UTC](https://community.postman.com/t/cant-sign-into-postman/9976/8 "2020-01-14T11:49:55Z")
yes I am getting the consistent IP address in both google using chrome and also on postman get call. ---
**Author:** ![payload-explorer-495](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/payload-explorer-495/32/7744_2.png) [@payload-explorer-495](https://community.postman.com/u/payload-explorer-495)\ **Post date:** [March 20, 2021, 2:22pm UTC](https://community.postman.com/t/cant-sign-into-postman/9976/10 "2021-03-20T14:22:01Z")
Here are the steps I went through to reproduce this issue, which for me was that the login page never opened in the browser. 1. Sign-out from Postman 2. Close all Postman tabs in the browser. 3. Restart Chrome. 4. Sign in in Postman app. 5. Only after these steps did the login page open in my browser. Potentially, the issue could be related to timing out a previous request to login. Both my browser and Postman used the same IP (checked with the get request).