# Can't sign in to postman - auth\_challenge returns 403

**URL:** <https://community.postman.com/t/cant-sign-in-to-postman-auth-challenge-returns-403/54393>\
**Category:** Help Hub\
**Tags:** authentication, login\
**Created:** [November 7, 2023, 4:16pm UTC](https://community.postman.com/t/cant-sign-in-to-postman-auth-challenge-returns-403/54393 "2023-11-07T16:16:32Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![andybenham](https://avatars.discourse-cdn.com/v4/letter/a/839c29/32.png) [@andybenham](https://community.postman.com/u/andybenham)\
**Post date:** [November 7, 2023, 4:16pm UTC](https://community.postman.com/t/cant-sign-in-to-postman-auth-challenge-returns-403/54393/1 "2023-11-07T16:16:32Z")

</div>

Hi, there, I’ve just installed Postman desktop for the first time on this laptop  
(windows 11). I have created an account online and am now trying to sign in to the desktop app.

Everytime I try to do this I am directed to [identity.getpostman.com](http://identity.getpostman.com) and there is a spinner which periodically presents a captcha type image - until I go anywhere near it with my mouse at which point the spinner reappears and I cannot click on it.

Looking in the console in dev tools there is a 403 error reported:

 ![image](https://us1.discourse-cdn.com/getpostman/original/3X/2/4/24241f0f71734cc03a93d04d8dd0348831c8157a.png)

---

<div class="post-metadata">

**Author:** ![system](https://sea2.discourse-cdn.com/getpostman/user_avatar/community.postman.com/system/32/29796_2.png) [@system](https://community.postman.com/u/system)\
**Post date:** [December 7, 2023, 4:16pm UTC](https://community.postman.com/t/cant-sign-in-to-postman-auth-challenge-returns-403/54393/2 "2023-12-07T16:16:51Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.