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If it works in Postman, then its an issue with your platform (which you’ve told us zero about).
However, it’s unlikely that anyone here will be able to help with that platform unless they have specifically used it before.
This sounds like something that you should ask on the platform suppliers forums (if they have one) or with their support staff.
Obviously testing the API with Postman is a good first step though, and gives you a level of confidence that the API is working.
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